Refund policy
RETURNS & REFUNDS
I want you to be happy with what shows up. If it isn't right, tell me and we'll sort it out. Here's exactly how that works.
How long you have
The clock starts the day the tracking says your package was delivered — not the day you ordered.
30 DAYS
Still in its original packaging
Sealed boxes, carded figures, anything that arrived factory-closed and stayed that way.
14 DAYS
Loose items
Anything sold out of package, complete or incomplete.
The one rule about sealed items
If an item was sold sealed or on the card, it has to come back that way. Unopened. Seal intact.
I'm not being difficult. On a vintage piece the packaging is most of the value — a 1984 figure that comes back opened is worth a fraction of what it was worth on the way out, and I can't sell it twice. So open it only if you're keeping it.
What condition it has to come back in
The same condition it left in. No new wear, no new marks.
Everything that came with it — accessories, weapons, capes, inserts, instructions.
In its original packaging, if it had any.
Every item is photographed before it ships, and returns get checked against those photos. That's not suspicion — it's how I settle a damage question fairly instead of guessing.
Who pays the return shipping
If I got it wrong — wrong item, condition worse than described, damaged in transit — I cover return shipping and refund you in full, including what you paid to get it.
If you changed your mind — you cover return shipping, and the original shipping cost isn't refunded.
If it shows up damaged
Email me within 48 hours of delivery with photos of the item and the shipping box, inside and out. I need the box photos to file the carrier claim, and once the box is gone I can't file it at all. Keep everything until we're done.
How to start a return
Email support@spiralcollectible.com with your order number and a photo of the item. I'll reply within one business day with a return address.
Don't ship anything back before you hear from me. A package that arrives unannounced can't be matched to an order, and I can't refund what I can't identify.
When you get your money back
Within three business days of the return arriving and checking out. It goes back to the card or account you paid with. Your bank usually takes another five to ten days to show it — that part is out of my hands.
What can't be returned
Sealed or carded items that have been opened.
Anything listed as final sale or sold as-is.
Lots or bundles put together at your request.
Every one of those is stated on the listing before you buy. Nothing becomes final sale after the fact.
Cancellations
Ask any time before it ships and I'll cancel and refund it, no questions. Once tracking is created, treat it as a return.
Questions
Ask before you buy — I'd much rather answer a question than process a return. Email support@spiralcollectible.com and I'll get you more photos, measurements, or an honest read on condition.